- Hardik@zeptglobal.com
- 27, Dhaka London City, LOT
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contact info:
- 27, Dhaka London City Dhaka, Bangladesh
- Mon - Fri: 8.00 am. - 6.00 pm.
- Hardik@zeptglobal.com
- +91 9033638776
- +1 (437) 848 8502
Specialized Solutions
Salesforce Einstein
AI-Driven Intelligence Built into CRM
Salesforce Einstein uses AI to provide predictive insights, recommendations, and automation across Salesforce clouds.
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Einstein Capabilities -
Predictive lead and opportunity scoring
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Intelligent case routing
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Personalized recommendations
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Forecast insights and analytics
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AI-powered chatbots
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Salesforce Development and Integration
Tailored Salesforce Solutions for Your Business
We build custom Salesforce applications and integrate Salesforce with external systems to create unified digital ecosystems.
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Apex and Lightning development
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Custom objects and workflows
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API-based integrations
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ERP, finance, and third-party tool integration
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Data migration and automation
Salesforce Mobile Application
Extend Salesforce to the Mobile Workforce
We deliver mobile Salesforce solutions that help teams stay productive anytime, anywhere.
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Mobile Services
- Salesforce mobile customization
- Custom mobile app development
- Offline data access
- Push notifications
- Mobile security configuration
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Salesforce Chatbot Implementation Services
Automated Conversations That Deliver Results
We design and deploy intelligent chatbots for sales and service automation.
THIS BEST MANS SOLUTION BEST BUSINESS FOR PROVED IS TO COMPANY
Chatbot Capabilities
- Lead capture and qualification
- Case creation and tracking
- FAQ automation
- Multichannel deployment
- CRM-connected conversations
Salesforce DevOps
Accelerate Salesforce Delivery with Confidence
Our DevOps services help teams manage releases, reduce deployment risks, and improve development efficiency.
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DevOps Services -
Customer and partner portal development
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CI/CD pipeline setup
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Version control management
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Automated testing and deployment
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Environment and sandbox management
Salesforce Integration
Connect Salesforce with Your Business Systems
Salesforce delivers maximum value when it works as part of a connected digital ecosystem. Our Salesforce Integration services ensure seamless, secure, and real-time connectivity between Salesforce and your existing enterprise systems—creating a single source of truth across your organization. We design integration architectures that eliminate data silos, automate information flow, and enable teams to make faster, more informed decisions.
Our Salesforce Integration Services
- API-based integrations (REST, SOAP, Bulk APIs)
- Real-time and batch data synchronization
- ERP, accounting, and finance system integration
- Marketing automation and data platform integration
- E-commerce and payment gateway integration
- HR, support, and third-party application connectivity
- Legacy system and database integration
Integration Approaches We Use
Point-to-point integrations
Middleware-based integration
Event-driven architecture
Cloud-to-cloud and on-premise integrations
Business Benefits
- Unified and accurate data across systems
- Reduced manual data entry and errors
- Faster business processes
- Improved reporting and analytics
- Scalable and future-ready architecture
Salesforce App Exchange
Extend Salesforce with Trusted Applications
Salesforce AppExchange offers thousands of applications that extend Salesforce functionality. We help organizations select, implement, and customize the right AppExchange solutions to enhance productivity, automation, and business performance. Our expertise ensures AppExchange apps are configured to align perfectly with your workflows and integrated securely into your Salesforce environment.
Our AppExchange Services
- App selection and evaluation
- Functional and security assessment
- App installation and configuration
- Customization and branding
- Integration with existing Salesforce setup
- User training and adoption support
- Ongoing optimization and upgrades
Common AppExchange Use Cases
- CPQ and billing solutions
- Document generation and e-signatures
- Data cleansing and enrichment
- Marketing automation extensions
- Industry-specific accelerators
Why Use AppExchange Apps
- Faster implementation than custom builds
- Proven and secure solutions
- Continuous vendor updates
- Lower development and maintenance costs
Salesforce Field Service Lightning (FSL)
Optimize Field Operations and Workforce Scheduling
Salesforce Field Service Lightning (FSL) helps organizations manage field operations efficiently by connecting dispatchers, technicians, and customers on a single intelligent platform.
We implement and customize FSL solutions that improve scheduling accuracy, increase first-time fix rates, and deliver superior on-site service experiences.
Our FSL Implementation Services
Field service strategy and process design
Work order and asset management
Intelligent scheduling and dispatch
Mobile workforce enablement
Inventory and parts tracking
Service contract and entitlement management
Integration with Service Cloud and ERP systems
Key FSL Capabilities
- Real-time technician tracking
- AI-powered appointment scheduling
- Offline mobile access for technicians
- Customer appointment booking
- Performance dashboards and reporting
Business Outcomes
- Increased technician productivity
- Reduced operational costs
- Faster service delivery
- Higher customer satisfaction
- Improved asset utilization